Understanding Our Platform

Review Pulse 360° is a comprehensive reputation management platform that helps businesses collect, monitor, respond to, and showcase customer reviews. It transforms your satisfied customers into vocal advocates by streamlining the review collection process, preventing negative public reviews, responding efficiently with AI assistance, and displaying positive feedback strategically to build trust and attract new customers.

Most businesses are up and running within 24 hours. After signing up, you'll connect your review platforms (like Google and Facebook), customize your review request templates, and install your chosen review display widgets. Our guided setup process makes implementation straightforward, even for non-technical users, and our support team is available to assist with any questions.

Yes, Review Pulse 360˚ offers seamless integration with various CRM and marketing platforms to streamline your reputation management efforts.

Review Pulse 360° integrates with all major review platforms, including Google Business Profile, Facebook, Yelp, TripAdvisor, Trustpilot, Better Business Bureau, industry-specific sites like Healthgrades or Zillow, and dozens more. The specific number of platforms available depends on your package, ranging from 2 with our Essentials plan to unlimited with Enterprise.

Yes, the platform includes analytics tools that provide insights into customer sentiment, review trends, and areas for improvement in your business operations.

Our smart review funnel first asks customers to rate their experience. If they indicate a positive experience (typically 4-5 stars), they're directed to public review platforms of your choice. If they indicate a negative experience (1-3 stars), they're invited to provide private feedback directly to you instead, giving you the opportunity to address their concerns before they post publicly. This helps maintain a strong online rating while still capturing valuable feedback for improvement.

Our AI response technology saves significant time while maintaining authenticity. It generates personalized, on-brand responses based on the specific content of each review, avoiding generic templates. You can create custom response guidelines to ensure your brand voice and key messaging are consistently integrated. The system learns from your edits over time, becoming more aligned with your preferred communication style. Business and Enterprise users can create custom AI prompts for different scenarios and locations.

Our widgets are designed with website performance as a priority. They load asynchronously, meaning they won't slow down your site's initial loading time. The code is lightweight and optimized for speed, typically adding less than 100ms to your load time. For businesses with performance-sensitive websites, we offer advanced integration options that balance review visibility with optimal page speed.

Yes. While our Essentials and Pro packages support single-location businesses, our Business package supports up to 3 locations, and our Enterprise package supports unlimited locations. Multi-location features include location-specific reporting, customized review collection for each location, and centralized management with location-specific team permissions.

While results vary by industry and starting point, our customers typically see a 300-400% increase in review volume within the first 90 days, a 0.4-0.8 star improvement in average rating within 6 months, and significant time savings in reputation management (often 5-10 hours per week). These improvements frequently lead to better local search rankings, increased customer conversion rates, and valuable operational insights from feedback analysis.

Absolutely. Review Pulse 360° is designed to comply with all major review platform guidelines, including Google, Yelp, and Facebook policies. We never incentivize reviews, use review-gating practices that violate platform terms, or employ any tactics that could put your business listings at risk. Our approach focuses on ethical review generation and management that benefits both businesses and consumers.

All packages include access to our knowledge base, video tutorials, and email support. Pro users gain access to chat support during business hours, Business users receive priority support with faster response times, and Enterprise customers enjoy dedicated account management with personalized onboarding, training, and strategic consultation. We also offer optional implementation services for businesses requiring hands-on assistance.

Yes, you can easily upgrade your package at any time, with the new features and capabilities immediately available. Downgrades can be processed at renewal periods (monthly or annually, depending on your billing cycle). Our flexible approach ensures your reputation management solution grows with your business.

We offer both monthly and annual billing options. Monthly plans provide maximum flexibility with no long-term commitment, while annual plans offer significant savings (typically 15-20% compared to monthly billing). There are no hidden fees or cancellation penalties, regardless of which option you choose.

Review Pulse 360° enhances your search visibility in multiple ways: by increasing your review quantity and quality (major ranking factors for local SEO), by implementing proper schema markup through our widgets to display stars in search results, by creating fresh, keyword-rich content through customer reviews, and by improving engagement metrics as visitors spend more time on pages displaying authentic reviews. Many customers see noticeable ranking improvements within 2-3 months of consistent usage.

Unlike many competitors that focus solely on review collection, display, or monitoring, Review Pulse 360° provides a complete ecosystem for reputation management. Our platform typically offers more review platform integrations, more customization options, and more advanced AI tools than similarly priced alternatives. What truly sets us apart is our intuitive interface that makes advanced reputation management accessible to businesses of all sizes without requiring technical expertise or significant time investment.

Choosing the Custom Branded option means effortlessly putting your business front and center. Here’s what we offer:

🖌 Logo Integration

Your logo will be prominently displayed on the product, elevating its visual appeal and reinforcing your brand identity.

🎨 Custom Design Features

Integrate your brand’s colors, fonts, and aesthetics for a personalized, professional finish that stands out.

✍ Tailored Messaging

Enhance your branding further by adding custom taglines, contact details, or URLs specific to your business goals.

⭐ Reinforced Professionalism

Custom branding makes your business instantly recognizable, creating a consistent and polished presence that builds trust with your customers.

Why Choose Custom Branding?

Custom-branded tools let your business shine, turning every customer touchpoint into a branding opportunity. Here are the key benefits at a glance:

🚀 Boost Brand Awareness

Every time a customer interacts with your branded product, they reinforce your business in their mind, maximizing exposure.

💎 Enhance Professionalism

A cohesive, branded look instills confidence and creates an elevated perception of your brand. Consistency is key to staying top of mind.

🏆 Build Trust and Credibility

Custom branding reflects the care and quality of your business. It strengthens your reputation and encourages customers to associate your name with excellence.

🤝 Create Deeper Connections

Personalized designs foster a sense of familiarity and commitment. Customers know they’re engaging with a company that values their experience.

Custom branding doesn’t just enhance your tools—it amplifies your brand’s story, leaving a polished and lasting impression on every customer. Turn every review into an opportunity to elevate your reputation.

Yes. We ship worldwide. US shipping is free over $50, and international shipping is calculated at checkout.

Your 100% satisfaction is important to us.

We offer a 30-day Return & Exchange Policy for non-custom orders:

If a product is damaged or faulty upon delivery, we offer a 100% refund.

Images or screenshots may be requested.

If the product was not up to expectations, we will work with you to obtain a replacement product, refund all or a portion of your order depending on the situation, or compensate you in some other way. This is on a per-case basis. 

For personalized products, like custom-engraved NFC Business Cards. We will work with you on a per-case basis to determine the best path to take if you simply just want to return it, assuming the card works and is up to expectations. 

International Orders: Customer is responsible for shipping costs of the new product if a new product is sent. 

Timing: We have a 30-day Return & Exchange Policy, since the day the item was received.

Please first email us, as we can work with you to determine the best possible outcome. 
If you believe your Review Tap 360˚is faulty, please email us first to help troubleshoot.

Sometimes the issue can be fixed by tweaking a few aspects of the programming or informing the user of the proper scanning procedure. 

For returns, please email [email protected] with the subject 'Returns' and include your order number, name, and the reason you wish to return. 

NFC chips can be permanently locked or password protected, making whatever info is on them permanent and non-rewritable.

We do not offer any refunds if your Review Tap 360˚ item becomes "Locked" by the user.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for the shipping costs of returned items.

When the returned item is received and inspected, the customer receives a confirmation email, notifying them of the status of the refund if the product is confirmed faulty. 

If the refund is approved, then it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

It may take up to 14 business days for the money to reflect in the account used. 

Yes, all Apple phones from the iPhone 7 to the current iPhone have NFC technology. The iPhone XR and newer have native NFC, meaning it will work with our products right out of the box with no app required.

Yes, the majority of Android phones work with NFC and Tap Tag products. You may have to turn on NFC in settings.

Yes. You can write and rewrite our chips at any time using a free app.

We keep our chips open so you may hard-program at any time.

If you are using our digital software, Review Pulse 360˚, you may also easily redirect your tag from the dashboard.

Shipping destinations:

• United States: Free 5-7 tracked shipping if spending $30+. We also offer faster shipping options at a cost for faster deliveries.
• We offer shipping outside of the United States for standard shipping rates. International customers may be required to pay customs duties that may not be included in the order. These charges are unforeseen and are not relayed to Review Tap 360˚ when they happen.
• Basic tracked shipping to the US is satisfied by USPS first-class mail.
• 2-3 day US shipping is USPS priority flat rate envelope or UPS Express Envelope
• 1-2 day US shipping is a USPS Priority Express flat rate envelope
• International shipping is satisfied by UPS or DHL, depending on which is cheaper at the time. These prices change depending on the destination. 

Shipping times:

• Orders are shipped via USPS and take less than 7 days to arrive once shipped (usually the following business day). However, this option could take up to 10 days, depending on the season or unforeseen circumstances. This may be subject to longer shipping times during holidays. There are rare instances when ship times can take up to 14 days.
• We will replace any items under a $500 order amount if not delivered by the 20th day, according to the tracking.
• Large custom orders over 500 units can take between 2 and 5 weeks from the start of the order
• Custom orders under 500 usually ship within 48-72 hours.

Shipping & Handling cost:

• All orders over $50 have free shipping to the US.
• We also offer upgraded shipping at a cost for faster deliveries.
• Paid Shipping orders for faster delivery include both shipping and handling costs.
• We use UPS or USPS to ship outside of the United States and offer whichever is most affordable and quickest at the time. 

The Review Tap 360˚ line includes multiple review collection solutions to fit different business needs:

• Counter Plate: Sticky NFC tap and QR solution for flat surfaces
• Window Sticker: Double-sided, weather-resistant sticker for glass surfaces
• Paper Handout Cards: Bulk packs of 500-1000 QR code cards for direct customer engagement
• Additional products: Visit the Review Tap 360˚ page for our complete catalog, including custom solutions

Each product serves a unique purpose in your review collection strategy:

• Counter Plate: Permanent, durable solution for point-of-sale or service counters
• Window Sticker: Visible from both inside and outside, weather-resistant for storefront display
• Paper Handout Cards: Portable option to physically give to customers at the perfect moment

Yes, all products include analytics through the Review Pulse 360˚ dashboard, allowing you to see how many people have viewed your review page through your products. This helps measure effectiveness and customer engagement.

The Counter Plate works best in high-visibility, high-interaction areas such as:

• Reception desks
• Point-of-sale counters
• Service desks
• Checkout areas
• Consultation tables

The Window Sticker is most effective when placed:

• On front entrance doors or windows
• At eye level for maximum visibility
• In areas where customers both enter and exit
• In locations that can be seen from both inside and outside

For maximum effectiveness, provide Paper Handout Cards:

• At the end of successful transactions or appointments
• Inside packaging for shipped products
• In check presenters at restaurants
• As part of customer receipts
• During follow-up meetings
• With invoices or billing statements

Both products feature premium 3M adhesive backings that securely attach to flat surfaces, including glass, plastic, wood, and metal. The adhesive allows for repositioning up to 3 times while maintaining its sticking power. For metal surfaces, our products include an anti-metal layer that ensures the NFC functionality works properly.

Effective staff training includes:

• Explaining the importance of reviews to your business
• Demonstrating how the products work
• Teaching them to identify satisfied customers as review candidates
• Providing sample scripts for requesting reviews
• Creating incentives for staff who consistently generate reviews